Management, Methods, and Money
Management, Methods, and Money: Understanding Concepts in Capacity Development
July 21- 23, 2026 - Richmond, Virginia
Registration Deadline: July 11, 2026
Course Fees
$150 per person with lodging
$100 commuter
Continuing Education Units
22 contact hours
This course focuses on the issues associated with capacity development (CD) in the waterworks industry. CD is broad term, encompassing many areas, including the managerial, technical, regulatory, and financial aspects of operating and maintaining a waterworks. If a waterworks is not in compliance, is not able to provide the needed quantity and quality of water, and cannot respond well to emergency situations, there are serious problems with the capacity of the waterworks. The goal of this course is to help the decision-makers for a waterworks and those who influence the decision-makers establish appropriate management and financial systems for maintaining and improving their waterworks.
Participants will receive 22 contact hours for successful completion of this course. A digital certificate will be awarded approximately 14 days after the end of the course.
Course fee includes all course materials, daily breakfast and lunch, and one networking dinner.
Owner Responsibility and Liability
- Definition of Capacity Development and VDH Perspective
- Organizational
- Facility
- Stakeholders
- Regulations and Regulatory Requirements
- Water Accountability, Conservation and Rates
- Preparedness: Emergency Response Plan, Continuity Plan, Physical and Cyber Security
- Dinner
Utility Operations
- Daily Operations: Standard Operating Procedures, Process Management Plans
- Treatment and Monitoring Operations
- Maintenance Operations: Maintenance Procedures, Types of Maintenance Activities
- Operational Challenges
- Cross Connection Control
- Reporting Requirements – Customer and Public communications
- Mapping/GIS
- Asset Management Plan Overview
Business and Managerial Operations
- Policies: Ordinances, Regulations, Requirements, Covenants, Bylaws, Water Use Agreements, Accounting, Bookkeeping, Billing
- Staffing: Management, Purchasing, Billing, Vacancies, Contracting Out
- Contracts: Audits, Engineering Services, IT, SCADA, Other Professional Services, Training
- Cost Sharing with other departments/water utilities
- Budgeting- Types of accounting, types of funds, budget development procedures, budget management controls
Schedule may change; registrants should watch their emails for any important updates.
More Information
Questions about the course:
Contact Lucas Kintz, Program Specialist, Virginia Tech Continuing and Professional Education, at lkintz@vt.edu.
Information about registration:
Please contact Continuing and Professional Education by email: cpeinfo@vt.edu or phone: 540-231-5182.